The same food can have a different total through the counter, BK app or a delivery platform. Compare the menu subtotal, fees and rewards eligibility before choosing a channel.
| Channel | Price comparison | Crowns | Order problem |
|---|---|---|---|
| Counter or drive-through | Use that restaurant’s price and accepted offers. | Eligible account-linked purchases; My Code or linked-card support varies. | Ask the restaurant that processed the payment. |
| BK app or BK.com pickup | Use the selected branch, pickup method and time. | Eligible signed-in purchases can earn Crowns. | BK Guest Care reviews eligible refund requests. |
| BK app or BK.com delivery | Menu prices can differ; add the fees shown for the address and time. | Eligible where supported; Royal Perks terms exclude Alaska/Hawaii delivery earning. | Contact BK Guest Care, even if a delivery partner transports the food. |
| Third-party delivery app | Use that platform’s menu, fees and discounts. | Excluded from Royal Perks eligible transactions. | Use that platform’s support; BK says it cannot access the order details. |
Burger King’s mobile ordering terms say delivery may cost more than pickup and may involve delivery, service, surge, small-order, driver-benefit or other fees. Minimum orders can apply. No fixed nationwide fee or minimum is established by these terms.
For a useful comparison, enter the same food and portions in both totals. Apply each channel’s available discount, then add its tax, fees and planned tip. A low delivery fee can still accompany a higher menu subtotal.
Compare complete delivery costs →The mobile terms, updated April 7, 2026, state that a confirmed order cannot be cancelled. Verify the restaurant, pickup method, food and scheduled time before confirmation. They also state that an uncollected pickup order, or an unsuccessful delivery attempt at the scheduled time, may be discarded without a refund.
Estimated arrival times are not guarantees. The merchant may cancel and refund an order when it cannot deliver to the supplied address. A branch’s directory delivery hours do not establish that your address is covered or that an order slot is available.
The official help pages describe a review of eligibility; they do not promise that every request will receive a refund. Use the restaurant directory for the branch’s phone number and the source references for Burger King’s support guidance.
Royal Perks rewards exchange Crowns for eligible food. Offers are coupons, while challenges have tasks that must be activated before qualifying purchases. Some offers work only digitally. The reward’s own channel restrictions still apply to the selected order.
Burger King’s help centre says senior, military and emergency-service discounts are not corporate policy. A franchise may choose to provide one. Ask the branch; we do not label every restaurant as participating.
Reward catalogue, earning rules and expiry calculator →Based on Burger King’s public mobile terms, Royal Perks terms and help-centre policies, reviewed Sep 20, 2026. Facts are checked on the fortnightly source cycle; account offers and live checkout conditions remain separate. Sources and dated policy differences.